eKYC Verification

1. What is eKYC Verification?

eKYC (electronic Know Your Customer) is the process of digitally verifying a customer's identity and address before or shortly after services are activated.

SkyServer Cloud Technologies performs eKYC for customers of its VPS, cloud server, dedicated server and related infrastructure services. This helps us prevent fraud, misuse and cyber attacks originating from our network, and lets us comply with Indian cyber security law.

2. Legal Mandate — CERT-In Directions

On 28 April 2022, the Indian Computer Emergency Response Team (CERT-In), Ministry of Electronics and Information Technology, issued Cyber Security Directions under sub-section (6) of Section 70B of the Information Technology Act, 2000.

These directions apply to service providers, intermediaries, data centres, body corporates and government organisations. Among other things, they require Data Centres, Virtual Private Server (VPS) providers, Cloud Service providers and VPN Service providers to register accurate information about their subscribers and customers and to maintain KYC records.

3. Who Needs to Complete eKYC?

eKYC is required for every account that purchases or renews any of the following:

• VPS hosting (Linux and Windows)
• High performance and cloud VPS
• Cloud servers and custom servers
• Windows RDP
• Dedicated servers and colocation
• Any other service SkyServer may notify from time to time

SkyServer may also request verification for shared, reseller or domain accounts when an order is flagged by our fraud checks or when an abuse complaint is received.

4. Information We Collect

In line with the CERT-In Directions, we collect and verify the following details for each subscriber:

• Validated name of the subscriber or customer
• Period of hire, including dates
• IP addresses allotted to, or being used by, the customer
• Email address, and the IP address and time stamp used at the time of registration
• Purpose for hiring the services
• Validated address and contact numbers
• Ownership pattern of the customer (individual, proprietorship, company, etc.)

5. Documents Accepted

Please upload clear, colour scans or photos of valid, unexpired documents. The name and address must match the details on your SkyServer account.

6. Verification Process

1. Place your order Sign up and order your VPS or cloud service with accurate name, address and phone details.
2. Submit documents Upload your KYC documents from the client area or reply to the verification email from our team.
3. Review by our team Our compliance team checks the documents, matches them with your account details and may call you to confirm the purpose of the service.
4. Service activation Once verified, your service is activated or kept active. Most verifications are completed within a few business hours.

7. Data Retention & Privacy

As required by the CERT-In Directions, KYC information is retained for 5 years or longer as mandated by law, even after the service is cancelled or the account is closed.

Your documents are stored securely with access limited to authorised staff. They are used only for identity verification, fraud prevention and legal compliance, and are shared only with CERT-In or other government authorities when lawfully required. Read our Privacy Policy for more details.

8. Non-Compliance

If KYC is not completed, or if the information provided is found to be false, incomplete or mismatched, SkyServer reserves the right to:

• Hold the order without activation
• Suspend services until verification is complete
• Cancel or terminate the account
• Report the matter to the relevant authorities where required

Orders cancelled due to failed or incomplete verification are handled as per our Refund Policy.